A Vizio TV that won’t stop freezing may be caused by the following:
- Random glitches
- Interrupted/Missed software updates
- Compromised firmware
We’ll walk you through exactly what to do to address each possibility below.
Troubleshooting A Vizio TV That Keeps Freezing
Performing a Soft Reset
If your Vizio TV keeps freezing, try performing a soft reset. A soft reset can help clear the TV cache and remove any corrupted files that may be causing the issue.
Follow these steps:
- Unplug your TV from the power source.
- Wait for around 60 seconds to ensure all power has drained.
- Plug your TV back in and turn it on.
Checking for Firmware Updates
Another possible cause for your Vizio TV freezing is outdated firmware. Outdated firmware can lead to compatibility issues with certain apps or streaming services.
To check for and install firmware updates:
- Press the Menubutton on your remote.
- Navigate to System> Update.
- If an update is available, follow the on-screen instructions to update your TV.
Remember to keep your firmware up to date to prevent future freezing issues.
Factory Resetting the Vizio TV
If the previous troubleshooting steps haven’t resolved the issue, you may need to perform a factory reset. A factory reset will return your TV to its original settings and may resolve any software-related issues causing the freezing.
To factory reset your Vizio TV:
- Press the Menubutton on your remote.
- Navigate to Setting> System > Reset & Admin.
- Select Reset TV to Factory Defaultsand follow the on-screen instructions.
Kindly note that performing a factory reset will erase all settings, apps, and customization. Once the process wraps up, be ready to set your TV up again.
Technical Support and Warranty
Contacting Vizio Support
If you’re experiencing issues with your Vizio TV freezing, one option is to reach out to Vizio’s Customer Support Team. They are available to help you diagnose the issue and provide possible solutions.
You can contact them through the following methods:
- Live Chat: Vizio offers a live chat feature on their website which allows you to converse with a support agent in real time.
- Phone: You can call the Vizio support hotline at 1-855-833-3221 for assistance.
- Email: Alternatively, you can send them an email at this address (CustomerSupport@VIZIO.com) detailing your problem and they will get back to you with a solution.
Make sure to have your TV’s model number and serial number handy when contacting support, as this information will be required to assist you properly.
